Projects your way
List, board and Gantt views, sprints across projects and a portfolio view.
Work Hub
Plan projects, answer support tickets with SLAs that are actually measured and track every hour, from a single console your team and your customers can trust.
See it in action
Why Work Hub
Ticket 214
SLA, measured
Project task
Illustration with sample data: a ticket arrives by email, is handled against its measured SLA and becomes project work, with its hours.
A support ticket can become project work, and the customer conversation stays on the ticket.
Response and resolution times measured with pauses and escalation levels, not estimated by hand.
Your logo and your own domain, company by company.
What's included
List, board and Gantt views, sprints across projects and a portfolio view.
Phases, milestones, baselines, phase gates and status reports for structured projects.
Tickets with boards, queues and saved filters, and a public reply or an internal note on each one.
Clocks that pause when they should, escalation by level and a satisfaction survey when a ticket closes.
Tickets arrive from your mailbox and can be answered by email.
Hours with approval, a timer on every item and capacity against assignment for each person.
Comments, attachments, history, checklists, recurring tasks and internal items the customer never sees.
Visual workflows, automation rules, webhooks and email templates.
Meeting minutes, statements of work, reminders and file transfers with links that expire.
Built into the console, it helps you find and understand your work.
Single sign-on with your Microsoft account, roles, and customers who only ever see their own tickets.
White label with your logo and your own domain.
What's next
We are building this now. It is not part of the product yet.
AI assistants will be able to look up and act on your projects and tickets with the same permissions each user already has.
Tell us how your team works today and we will show you Work Hub with projects and tickets like yours.